How to order John Deere Merchandise

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YOUR SHOPPING CART
Just click, to PLACE IN YOUR SHOPPING CART.

VIEWING YOUR SHOPPING CART & CHECKING OUT
At any time you can view the contents of your Shopping Cart
to make changes and/or Check Out by clicking on this symbol:

IMPORTANT!!!
All items listed are subject to availability at the time your order is received.
All orders are filled on a first come - first serve basis.
For all Clothing items, please be sure to check your sizing carefully.

When the statement "Order to Reserve" is listed under an item, this means the item
is not yet in stock.  By ordering and reserving this item you are guaranteed of receiving
the item.  However, should you order other items on the same order we will ship what is currently available. If we ship in several installments instead of shipping the order when it is complete and all items are in, you will incur additional freight charges from what shows up on your order form.  If you wish your order held and shipped when complete, please state this in the comments/special delivery section of the order form.

Within 24 hours of you placing and order, we will email you back a personal confirmation on the status of your order. Our goal is to try and ship "in stock" orders with in 24 hours.  Please monitor your email for information concerning your order. We are an E-business and under ordinary circumstances do not make phone calls to customers concerning the order they placed. We notify customers by EMAIL. If you wish to have your order held and shipped when complete, please state this in the comments/special delivery section of your order form. If you do not request to have your order "shipped complete" we will automatically ship what items are available, and backorder and ship the out of stock items when available. 

RETURN POLICY
We will take returns on all in-stock items up to thirty (30) days of purchase date. In-stock items will be credited for a full return minus shipping costs. We DO NOT refund the original shipping/handling fees charged on an order placed when an item needs to be returned. Shipping charges to return items is at the customers expense. All items must be in the original package and in the condition in which they were received. Please do not attempt to return toys that have been played with claiming they are defective. This will only cost you freight charges to return them back to you. If you have an item you wish to return and you can return it within the 30 day time period, please call toll free 800-736-5425 to receive a Return Authorization Number.  This is a must if you wish to receive full credit for an item being returned.  After a return authorization # is given, the item returned must be back in our possession with 14 days of the return authorization date. Any return that has received a return authorization number and is returned to us after 14 days of the date that the return authorization was issued, will be considered voided.. 

Open your package immediately upon receiving. Damage to items must be reported within 2 days of delivery to qualify for any kind of return. Please do not attempt to call after the 2 day period as we are firm on this policy. Only reports of damaged or broken items will be considered if call or email has been made within the 2 day period. This policy protects us from issues where the item was not damaged when shipped or when received, but damaged after being received by the customer.  We do not give credit for shipping charges on return items unless an error on our part is made. Clothing sizes vary with each vendors merchandise. Due to the way different computers load our website, Colors may vary in products but for the most part are accurate. Indy Tractor tries to put the best description possible on clothing concerning fabric content and sizing information. Therefore, if there is any doubt in your mind on whether and item will fit, you might consider a different item to order as original and return shipping/handing charges are at the customers expense. 

Special order items are non-returnable - non exchangeable. You credit card will be charged immediately to reserve Special Order Items.
Sale items are non-returnable - non exchangeable.

By clicking on the "place order" button, you acknowledge that you have read and understand Indy Tractor's "How to Order" policies. 

PAYMENTS
All payments must be in US funds
Mastercard, Visa and Discover accepted. Money order are excepted
 by orders place by through the mail and by phone.

All orders processed for an address in Indiana are subject to 7% sales tax.

BILLING AND SHIPPING INFORMATION
PLEASE NOTE: If you use a PO BOX in the BILLING INFORMATION, please give us an actual STREET ADDRESS in the SHIPPING ADDRESS section of the ORDER FORM, unless you are located on a Military Base or the ONLY item you are ordering is a Gift Certificate. This will speed up delivery of your Order.

Shipping and handling charges are based on your total sale.
Orders are shipped UPS ground delivery unless the customer stipulates in the Comments/Special Delivery Instruction section of the order form to upgrade shipping to a faster method. Also, please understand, should you upgrade to a faster shipping method the package will automatically be delivered " release without a signature" unless you stipulate in the Comments/Special delivery instruction section of the order form that you wish to sign for the package with the carrier before receiving. "Releasing a package without a signature" exempts Hendren's Inc from all liability where packages which the carrier shows delivered are stolen or stated by customer "not received". If you need to approve the "express shipping" charge before we ship out your package, please notate in the Comments/Special Delivery instructions that you need the express freight rate quote before we ship, otherwise we will figure the express delivery rate that you requested and add the additional freight charge to your order total and ship. By requesting an express delivery method rate quote, the processing of your order is slowed down as we need to wait for you approval of the freight charge. If a customer refuses to accept delivery from UPS of an order placed through Indy Tractor, and the package is returned to us by UPS, the customer will be responsible for the UPS return shipping charge. This amount will be subtracted off the credit of the returned merchandise. The only time this does not apply is if the package comes to the customer damaged.

International Orders:  We will accept orders using an international credit card providing the the following documents are faxed to us. We need a "Readable" copy of the front and back of the credit card submitted on the order form. We need a readable copy of two pieces of ID with the customers name imprinted on. Please fax this information to 317-534-3119. Also you will be required to submit by email the 3 digit security code from the back of the credit card submitted on the order form. If you can not provide the following documents and information, do not bother to place an order with us. These requirements help protect both us and our customers from fraudulent internet activity. The freight/handling chart that appears on our site does not apply to International orders. We ship all international orders by US Mail. Once the package has left the United States, the US Postal Service does not accept any responsibility for undelivered packages, nor do we, Indy Tractor. Once an order is placed and we have received the above required documents, we will email customer a total with the freight/handling charge to approve so that the order can be processed.

Canadian Orders:  We DO SHIP to Canada. The freight chart that appears on the order form and also at the bottom of this page does not apply to Canadian Customers.  All orders will ship UPS. Freight/handling are figured on the weight and size of package shipped. 
All custom and tariff charges are the responsibility of the Canadian customer. If you wish a freight/handling quote before we ship the order,  please state this in the comments/special handling section of the order form. If there is NOT a request for a freight/handling quote, this order will automatically ship with out notifying customer of the freight/handling charge. Al orders will ship UPS based on the weight and size of the package shipped. 

APO Orders: The freight chart that appears on the order form and also at the bottom of this page does not apply to APO Military Base Orders. All orders placed with a delivery address of an APO will ship US Mail. The Shipping charge is figured on the weight of the items shipped and a small handling fee. If you wish a freight/handling quote before we ship the order,  please state this in the comments/special handling section of the order form. If there is NOT a request for a freight/handling quote, this order will automatically ship with out notifying customer of the freight/handling charge. 

Alaska and Hawaiian Orders: The freight chart that appears on the order form and also at the bottom of this page does not apply to Alaska and Hawaiian orders. All orders will ship US Postal Service, Priority Mail.  
 If you wish a freight/handling quote before we ship the order,  please state this in the comments/special handling section of the order form. If there is NOT a request for a freight/handling quote, this order will automatically ship with out notifying customer of the freight/handling charge. All orders will ship USPS based on the weight and size of the package shipped. 

On various items when ordered, it will show up on the order form in this
format: (item+ $3.00 shipping) This charge is for items that are very large
or very heavy and require additional freight. This is Not a hidden charge, but
clearly shows up on your order form so you know exactly what you will be charged. 

When placing an order, please review your order form before clicking the 
"PLACE ORDER NOW" button. Correct shipping addresses are a must!
UPS charges $10.00 for every incorrect shipping address, and $20.00 for express delivery corrections,  whether it is a wrong street number or an omitted apartment or suite number. This extra charge is charged to us for incorrect addresses and we pass this charge on to you. If you live in an apartment or suite and your building doesn't have an office to leave the package at, you might consider a different shipping address. If UPS calls for delivery instructions, and you the customer change the delivery address from what is originally on your order form, UPS is going to charge us $5.00 in address correction fees. This charge WILL be passed on to you. Consider carefully where you wish to have your package delivered. 

When placing an order and submitting via our website, you are agreeing to all terms and conditions of our "How to Order" Policies listed on this page of the Indy Tractor website. 

OTHER WAYS TO ORDER
 Toll free: 800-736-5425.
Just give us the Item number and the quantity... Please note: If you do not have the item # you wish to order but have seen this item on our site, this will be notated on your order to avoid any misunderstandings about returning an item you ordered. 

NOTICE
The information on this page is subject to change.
Check this page often for the latest "How to Order" information.

Indy Tractor LLC John Deere Toy and Merchandise Mall and/or its suppliers. 
All Rights Reserved. Copyright 2000-2008.
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